KBC, big and native
KBC is Belgium’s second-largest bank, with deep local roots.
Several branches of the bank (Facilities, HR, IT) – here represented by Geert Cromphout, General Manager Facilities – have been working with AREMIS for over 30 years.
The bank serves millions of customers and operates across multiple locations.
A fully balanced digitised system
Post-pandemic, KBC faced the challenge of adapting to hybrid work, balancing operational efficiency with maintaining company culture.
Key objectives included:
- Consolidating real estate while optimising space usage.
- Ensuring flexibility for employees to work collaboratively in redesigned office spaces.
- Aligning workplace tools and policies with KBC’s strategic goals of adapting to hybrid uses and reducing office space.
A comprehensive solution for hybrid working
AREMIS tailored Archibus’ space management and real-time data analytics features, ensuring efficient use of resources and enhanced employee productivity in a hybrid work model.
This comprehensive solution included:
- A resource planning tool to help employees and teams organise hybrid work effectively/
- Integration of facility management features into KBC’s Kate app, with 40% of the app’s capabilities tied to AREMIS’ solutions
- Activity-Based Workspace Design that allowed to repurpose underused spaces to better suit employee needs
- A thorough redesign of the office spaces in line with this hybrid strategy.
The end user at the centre
Met de strategische ondersteuning van AREMIS heeft KBC het gebruik van haar vastgoed geoptimaliseerd en de medewerkerstevredenheid verhoogd:
- KBC heeft haar gebouwen kunnen consolideren en de operationele complexiteit op belangrijke locaties kunnen verminderen dankzij de digitalisering van 80 facility managementprocessen.
- De verhouding tussen bureaus en medewerkers is verbeterd tot 1 bureau per 3 medewerkers, dankzij efficiënte ruimteplanning en de juiste tools.
- Een ‘digitale butler’, oftewel een mobile-first interface, staat ter beschikking van alle KBC-medewerkers om hun dagelijkse kantoorbezoek te organiseren.
- Interne enquêtes (bekijk de video) hebben de tevredenheid van de medewerkers bevestigd en een grotere bereidheid om terug te keren naar het kantoor. kantoor.
