KBC, big and native
KBC is Belgium’s second-largest bank, with deep local roots.
Several branches of the bank (Facilities, HR, IT) – here represented by Geert Cromphout, General Manager Facilities – have been working with AREMIS for over 30 years.
The bank serves millions of customers and operates across multiple locations.
A fully balanced digitised system
Post-pandemic, KBC faced the challenge of adapting to hybrid work, balancing operational efficiency with maintaining company culture.
Key objectives included:
- Consolidating real estate while optimising space usage.
- Ensuring flexibility for employees to work collaboratively in redesigned office spaces.
- Aligning workplace tools and policies with KBC’s strategic goals of adapting to hybrid uses and reducing office space.
A comprehensive solution for hybrid working
AREMIS tailored Archibus’ space management and real-time data analytics features, ensuring efficient use of resources and enhanced employee productivity in a hybrid work model.
This comprehensive solution included:
- A resource planning tool to help employees and teams organise hybrid work effectively/
- Integration of facility management features into KBC’s Kate app, with 40% of the app’s capabilities tied to AREMIS’ solutions
- Activity-Based Workspace Design that allowed to repurpose underused spaces to better suit employee needs
- A thorough redesign of the office spaces in line with this hybrid strategy.
The end user at the centre
With the strategic support of AREMIS, KBC has optimized the use of its real estate and increased employee satisfaction:
- KBC has been able to consolidate its buildings and reduce operational complexity at key locations thanks to the digitalization of 80 facility management processes.
- The ratio of desks to employees has improved to 1 desk per 3 employees, thanks to efficient space planning and the right tools.
- A ‘digital butler’, or a mobile-first interface, is available to all KBC employees to organize their daily office visit.
- Internal surveys (watch the video) have confirmed employee satisfaction and a greater willingness to return to the office. office
